REFUND POLICY
Thank you for choosing KBNSBF LLC. We are committed to providing you with high-quality kitchenware and ensuring a pleasant shopping experience. If you wish to return or exchange an item for any reason, please refer to our refund policy below.
- Return and Exchange Conditions
1.1 Return Conditions
Products must be returned within 30 days of purchase.
Products must be in their original condition, including unused, complete packaging, and all accompanying accessories.
Customized or personalized products cannot be returned unless defective.
1.2 Exchange Conditions
Exchange requests must be submitted within 30 days of purchase.
Products must be unused, complete packaging, and all accessories.
If you wish to exchange for a different model or color, please follow the return process and reorder. - Return Process
Return Request: Please contact customer service via email (help@kbkitchen.shop) to request a return, providing your order number and the reason for the return.
Obtain Return Authorization: Our customer service team will review your return request and provide you with a return authorization code and return address.
Returning Goods: Please send the goods back to our designated return address using your chosen courier company.
Please ensure the product is secure during packaging to prevent damage during transit.
Shipping Tracking: Once mailed, please keep the tracking number for tracking purposes. - Refund Processing Time
Inbound Inspection: We will inspect the returned goods within 3-5 business days of receipt.
Refund Processing: After verification that the return meets our return criteria, we will process the refund within 5-7 business days. The refund will be returned to your original payment method. - Return Address
Please send the returned goods to the following address: 163 Purvis Ln, Mc Rae, GA 31055
Thank you for choosing KBNSBF LLC! We look forward to providing you with excellent products and services and resolving any issues you may have.